When answering to a support request, the LibraCyber support team may ask you to open a remote connection. The connection can be opened both from web and from console.

Connection requirements

Before opening a remote support connection, please check the LibraCyber Archiver Firewall Requirements.

Which number to insert

When opening a remote support connection, both from web or from console, you will be prompted for a number. You have to insert the ticket ID. You can find this ID in the first automatic response (or any later answer) from the LibraCyber ticketing service.

In this example the ID is 61554, so you can simply insert it.

Open connection from web

Just insert the ticket ID and click on the Contact support button.

Open connection from console

From the console menu, pick the Open remote support option and insert the ticket ID.