CG3 - Cyber Chat (Alex): Product Overview

Cyber Chat (Alex) is LibraCyber's cybersecurity awareness training program designed for organizations that need to teach their employees to recognize cyber threats — phishing, social engineering, weak passwords — without forcing them to interrupt their day to log into a traditional e-learning portal that almost no one opens. People who need training rarely have time for a course platform: that's why the training comes to them, in small doses.

At the heart of the program is Alex, a conversational assistant that sends short interactive lessons — each concluded with a quiz — within the messaging tool that employees already use every day: Microsoft Teams, Slack, Google Chat, or Webchat. There's nothing for employees to install: Cyber Chat is a cloud service (SaaS) that connects to the messaging platform and the company directory.

Alex delivers micro-lessons: short interactive modules lasting just a few minutes, composed of a sequence of messages and concluded with a quiz. To complete a lesson, the user must pass the quiz by reaching the 75% threshold. The score is based on preset rules, not on artificial intelligence evaluation.

At the end of each lesson, the user receives stars, which reward completion and encourage consistency. Lessons are organized into two ordered paths:

• Onboarding Track — the initial path, delivered first to new users.
• Run Mode — the continuous training program, which continues over time.

Each path has its own delivery schedule, decided by the administrator.

Lessons reach employees on the messaging platform chosen by the company:

• Microsoft Teams
• Slack
• Google Chat
• Webchat — a web channel that can also be used alongside the company platform (for example, for some external collaborators).

NOTE: the messaging platform is chosen only once, during configuration. To change it later, you must contact LibraCyber Support.

The lesson catalog: at the top the Onboarding Track and, on each card, the label indicating the lesson origin (provided by LibraCyber or owned by the company).

With Cyber Chat, the company doesn't start from a blank slate. LibraCyber's Academy content library provides approximately 40 ready-to-use lessons, available in approximately 20 languages, on topics such as phishing, social engineering, and password management. Each lesson provided by LibraCyber can be:

• assigned as-is, without having to write anything;
• cloned and customized to adapt it to the company context.

Alternatively, administrators can create completely new lessons, even with the help of artificial intelligence starting from a document.

Administrators manage the entire program independently from the Cyber Awareness area of the console: they choose or create lessons, decide who receives them and how frequently, and monitor their progress, without needing to contact support for daily activities.

The Cyber Awareness area with the monitoring dashboard: completion rate, progress over time, and detail by department.

A dedicated dashboard shows the program overview: overall completion, detail by department, evolution over time, and the status of each individual user. From here, administrators can:

• export employee progress data in CSV format;
• generate completion certificates for users who have finished the lessons, downloadable as PDF files — useful, for example, as evidence of compliance.

In addition to lessons, the company can enable Freechat, an optional mode in which employees ask Alex for cybersecurity information outside of a lesson — for example, "is this email suspicious?". Answers can be based on general knowledge or on documents that the company itself has uploaded. Freechat is controlled by the administrator and can be disabled.

Functions based on artificial intelligence (Freechat and assisted lesson creation) rely on a third-party AI service, governed by data protection contractual terms. AI does not make decisions about people: quizzes are evaluated with preset rules, progress is calculated deterministically, and lessons generated with AI are always reviewed by an administrator before use.

The program provides distinct roles, assigned by authorization and not based on job function:

• Administrator — configures the program, assigns and creates lessons, consults the dashboard, exports data, and generates certificates.
• Supervisor — has a monitoring view limited to their own departments.
• End user — receives lessons, answers quizzes, earns stars, and checks their progress in My Progress.

Cyber Chat connects to the systems your company already uses. It delivers lessons through the company messaging platform and synchronizes the user list and departments from the company directory — Microsoft 365 / Entra ID, Google Workspace, Okta, or manual/CSV upload. Administrator access supports SSO authentication with Entra ID. User provisioning is managed by the company directory administrator and occurs through periodic synchronization.

Configuration is managed entirely by the administrator, from the Cyber Awareness > Setup area. In summary:

1. Choose the company's messaging platform (Teams, Slack, Google Chat, or Webchat).
2. Activate Alex — authorize access to the messaging platform and install the bot for recipients (the entire company, specific departments, or specific users).
3. Assign the first lesson from the catalog.
4. Enable automatic delivery in Preferences: from that point on, the program continues on its own, according to the set schedule.

Even before enabling automatic delivery, the administrator can use Send now to immediately send a lesson to a chosen recipient. The complete procedure — platform connection, user provisioning, authorizations, and verification — is described in the Cyber Awareness configuration guide.

NOTE: Cyber Chat (Alex) is available for companies that have activated the product. Until it is activated, the Cyber Awareness > Setup area remains visible but inactive.

• It is not a traditional e-learning portal / LMS: lessons arrive in chat, not as long courses on a separate website.
• It is not a phishing simulation tool: that is a separate LibraCyber product. Cyber Chat trains people, it does not send simulated attacks.
• It is not an artificial intelligence that makes decisions about employees: quizzes are evaluated with preset rules and progress is calculated deterministically.

Support is available directly from the console, in Personal > Support. Articles dedicated to Cyber Chat (Alex) can be found in the LibraCyber help center, in the Awareness Training > Alex Chatbot section.

Some operations are reserved for LibraCyber and must be requested from Support: changing the messaging platform after configuration, modifying the bot's name and appearance (before activation), and enabling lesson creation via AI for an already active customer.

• Cyber Chat (Alex) – Awareness Dashboard — monitoring of completion and engagement.
• Cyber Chat (Alex) – Lesson Catalog — lesson assignment and ordering.
• Cyber Chat (Alex) – Lesson editor — creation and modification of lesson content.
• Cyber Chat (Alex) – Certificates — generation of completion certificates.