Introduction
The GDPR builds upon existing privacy legislation, enhancing strict requirements for managing personal data and clarifying responsibilities and roles for both "data processors" and "data controllers".
If you manage personal data, you were already subject to relevant privacy regulations prior to the GDPR, and its provisions are not entirely new or distinct from previous laws.
The GDPR introduces important new concepts, such as "privacy by design", which focuses on incorporating best practices into company processes that are widely recognized and utilized.
While nothing fundamentally new is introduced, the GDPR presents an opportunity to review and strengthen our privacy and security posture.
The following paragraphs provide clarification on the role of Libraesva appliances in relation to personal data.
Remember that the GDPR focuses on processes, not tools, highlighting the importance of understanding and implementing best practices to ensure compliance.
Libraesva ESG and Archiver on-premise
Libraesva is ISO27001:2022 certified for "software design, development and support in the security field" and for "provision of cloud services".
In an on-premise installation of the Libraesva appliances, Libraesva provides you with the software, the security updates and the support services. You provide the infrastructure and the management.
In this configuration the data is stored on your own infrastructure and Libraesva does not have access to it.
The appliances do not provide to Libraesva any personal data. The emails and their metadata always remain on your own appliance within your own infrastructure.
Libraesva does not have any administrative right on your appliance. You get to decide what is stored, for how long and who has access to the data with which privileges.
Libraesva can gain access to your appliance only through the "remote support" feature. The "remote support" is possible only if initiated by yourself through the web or console interfaces of the appliance. Libraesva cannot autonomously connect to the appliance, only through the active action of enabling the "remote support" connection, which can be done only by the administrator of the appliance.
The "remote support" is an exceptional measure that may be agreed, if necessary, with our support service during the management of a support ticket. Outside of this remote support context, we cannot access your appliance.
Libraesva ESG and Archiver as cloud services
If you are also buying from us the Libraesva cloud service, all of what has been said above about the on-premise setup applies to you, but there's more.
When your appliance is in our cloud we are also providing the hosting service. Your appliance is still private and you retain all of the administrative rights, however in this case we also provide the infrastructure, therefore we are a processor in relation to the data.
We provide the cloud service through cloud infrastructure operators that adhere to the CISPE code of conduct. You can read in this code of conduct all of the details about the security and privacy of the infrastructure.
Libraesva is also certified according to the standard ISO27017:2015 (information security controls for cloud services) and to the standard ISO27018:2019 (protection of personal data processed in public clouds by data controllers).
Please note that our model is the "private cloud" model: you have your own virtual machine and your retain full administrative control over your appliance, just like in the on-premise scenario. Libraesva personnel can access data associated to customer appliances for the purpose of providing customer support, incident management, diagnose issues and in any circumstance where this should be needed in order to guarantee the service.
NOTE: On the Libraesva Archiver you can choose where to store the email archive. You can set-up data volumes outside of the infrastructure provided by Libraesva, for example you can use S3 or S3-compatible buckets as your email storage. In this case the data is not stored on Libraesva's infrastructure.
Libraesva PhishBrain cloud service
PhishBrain is a cloud service provided by Libraesva through Libraesva's cloud infrastructure and through cloud infrastructure operators that adhere to the CISPE code of conduct. You can read in this code of conduct all of the details about the security and privacy of the infrastructure.
Libraesva is ISO27001:2022 certified for "software design, development and support in the security field" and for "provision of cloud services".
Libraesva is also certified according to the standard ISO27017:2015 (information security controls for cloud services) and to the standard ISO27018:2019 (protection of personal data processed in public clouds by data controllers).
Currently PhishBrain cloud service is hosted in Europe (Italy), UK (London), US (New York). Customers get to choose the region at account creation time.
Data submitted to phishing pages is not collected nor stored.
PhishBrain manages the following personal information of account administrators and recipients of phishing campaigns: name, email address, phone number (if provided), ip address of user actions on phishing campaigns (opening, clicking, submitting data). Administrators are in charge of collecting consent from recipients.
Libraesva LetsDMARC cloud service
LetsDMARC is a cloud service provided by Libraesva through Libraesva's cloud infrastructure and through cloud infrastructure operators that adhere to the CISPE code of conduct. You can read in this code of conduct all of the details about the security and privacy of the infrastructure.
Libraesva is ISO27001:2022 certified for "software design, development and support in the security field" and for "provision of cloud services".
Libraesva is also certified according to the standard ISO27017:2015 (information security controls for cloud services) and to the standard ISO27018:2019 (protection of personal data processed in public clouds by data controllers).
Currently LetsDMARC cloud service is hosted in Europe (Italy), UK (London), US (New York). Customers get to choose the region at account creation time.
LetsDMARC manages the following personal information about the users of the service: name, email address.Such customer data is stored in the region the customer chooses to create the account in.
Data breach requirements for cloud services provided by Libraesva
When Libraesva provides the cloud service, Libraesva is the processor and the customer is the controller of the data.
As a processor, Libraesva must notify a data breach to the controller without undue delay after becoming aware of it (GDPR Art 33(2)). If Libraesva becomes aware of unauthorized access to any customer personal data and such unauthorized access results in loss, disclosure or alteration of that data, Libraesva will notify the customer without undue delay. The notification will describe the nature of the security breach, the consequences of the breach and the measures taken or proposed in response to the incident.
Taking into account the nature of the processing and the information available to the processor, Libraesva will assist the controller in ensuring compliance with its obligations to notify data breach to the supervisory authority and data subjects (GDPR Art 28(3)(f)).
In the event of a data breach the client has the right to terminate immediately the contract.
Libraesva ESG features for the privacy
Libraesva ESG provides the following privacy-related features which you can take advantage of in your path towards the compliance to the GDPR.
- Encryption: emails stored in ESG are encrypted with AES-256
- "Right to erasure" or "right to be forgotten": with a single operation you can easily erase all of the information about one user, both from the email archive and from the metadata
- BEC (Business Email Compromise) protection engine: it prevents targeted attacks impersonating company managers (also called "whaling")
- DLP (Data Loss Prevention) engine: prevents accidental loss of sensitive information
- Logging: all of the logs can be archived remotely in real time through the standard rsyslog protocol
- Auditing: all of the sensitive information are logged in an non-erasable audit log
- Email tracking prevention: removes beacons in emails that can track the phisical location of the reader and gather intelligence about working habits
- Phishing and malware protection: over 90% of the data breaches start in this way
Libraesva Archiver features for the privacy
Libraesva Archiver provides the following privacy-related features which you can take advantage of in your path towards the compliance to the GDPR.
- Privacy officer: if assigned to a tenant, the privacy officer authorization will be required for any access to personal data, including by system administrators
- Encryption: the whole email archive can be encrypted with AES-256
- "Right to erasure" or "right to be forgotten": the administrator can delete all email related to an individual and purge the data from the storage
- Auditing: a non-modifiable and non-deletable audit log logs all the data access operations from any user
- Certified timestamping: RFC3161 certified timestamp is automatically applied to all archived email and verified every time an email is retrieved
- Granular user role dfinition: user roles are defined as collections of over 80 capabilities and user roles can be created to match the company policies
Libraesva sub-processors
The sub-processors that are relevant to you depend on the Libraesva products and services that you use.
| Sub-processor | Location of processing | Purpose | Relevancy |
| ExNetworks | UK | Datacenter | UK cloud customers |
| Aruba SpA | EU | Datacenter | EU cloud customers |
| UpCloud Ltd | EU, UK, US, AU, SG | Datacenter | Cloud customers in EU, UK, US, AU, SG and other areas |
| Retelit SpA | EU | Datacenter | EU cloud customers |
| Freshworks | EU | Technical support | Ticketing service |
| Microsoft 365 | EU | Email and conferencing | Direct communication |
Libraesva certifications
Libraesva is ISO27001:2022 certified for “software design, development and support in the security field” and for “provision of cloud services”.
Libraesva is also certified according to the standard ISO27017:2015 (information security controls for cloud services) and to the standard ISO27018:2019 (protection of personal data processed in public clouds by data controllers).
Libraesva is also certified according to the standard ISO9001:2015 (quality management system).
You can download the current Libraesva certifications, all in one file, from this link.
Being a security vendor serving customers in critical industries with very stringent security requirements, by policy we do not share sensitive internal documents like network architectural diagrams, business continuity plans or any other document that includes details about network topology, security measures, internal processes, physical access protections, tools and software used for protecting our infrastructure.
Such information is available only during on-site audits which may be agreed upon at least 15 days in advance. Auditing will require an NDA and no documental information can be obtained in any case.
These policies are in place to protect our organization and our customers. Providing information that can be used by adversaries for assessing our attack surface and poses a risk to our customers. We are regularly audited and required to constantly prove the adherence to the most stringent security standards.
Libraesva product privacy policies
Your confidentiality is our top priority. To ensure that we protect your personal information effectively, every product or service provided by Libraesva comes with its privacy policy, detailing how we utilize personal information.
The privacy policy also provides insight into the rights at your disposal concerning your personal data.